Privacy Policy

Shrava Pty Ltd (ABN shown in the footer of this website) is a Melbourne-based provider of professional business and consulting services. We are the "organisation" responsible for your personal information under the Privacy Act 1988 (Cth).

This policy explains how we manage personal information and applies to this website (shravaau.space), our client engagements, and all other interactions with us. It is available free of charge and can be provided in an alternative format on request.

The information we collect depends on how you interact with us. Typically it includes:

• identity and contact details — your name, email address, role and organisation;
• business information you share in enquiries, project briefs, documents and meetings;
• administrative details needed for quotations, engagement letters, invoicing and record-keeping;
• records of correspondence between you and our consultants; and
• de-identified website usage data.

Unless it is legally required, or you have consented, we do not collect sensitive information such as health, political or religious information.

We collect personal information only by lawful and fair means, generally:

• directly from you, through our website forms, email correspondence or meetings;
• from your representatives — such as accountants, lawyers or agents — where you have authorised them to deal with us; or
• from publicly available sources, such as business registers and professional networks, where reasonably necessary for the services we are providing.

We collect, hold, use and disclose personal information to:

• respond to enquiries and prepare quotations for prospective clients;
• deliver consulting engagements and related administration;
• manage client relationships, invoicing and business records;
• meet our legal, tax and professional obligations; and
• improve our website and services using aggregated, de-identified data.

Consistent with APP 6, we use or disclose personal information only for the primary purpose of collection, or for a related secondary purpose you would reasonably expect, unless an exception under the Australian Privacy Principles applies.

We do not sell personal information. We may disclose it to:

• service providers who help us operate — such as cloud hosting, email and document-management providers — under confidentiality obligations;
• our professional advisers, including accountants, auditors and legal counsel, where reasonably necessary; and
• government bodies, regulators or courts where required or authorised by Australian law.

Some of our service providers operate cloud infrastructure located outside Australia, which means personal information may be stored or processed overseas. Before any cross-border disclosure, we take reasonable steps under APP 8 to ensure the recipient does not breach the Australian Privacy Principles — for example, by selecting reputable providers with strong contractual commitments and, where appropriate, seeking your consent.

Where we send service updates or insights, we only do so where permitted under APP 7. Every marketing email includes a functional unsubscribe option, and you can opt out at any time by emailing ceo@shravaau.space. We action opt-out requests promptly and do not charge for them.

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym — for instance, when making a general enquiry through this website. Full identification is generally required before we can progress a quotation or a formal engagement.

This website uses essential cookies for core functionality and may use privacy-respecting analytics to understand aggregate traffic patterns. Analytics data is de-identified and is not used to build individual profiles. You can control cookies through your browser settings; disabling them may affect parts of the site.

We take reasonable steps under APPs 10 and 11 to ensure the personal information we hold is accurate, up to date, complete and relevant, and to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, encrypted transmission (HTTPS) and limiting personal information to those who need it for their work.

We retain personal information only for as long as necessary for the purposes described in this policy or as required by law (including taxation and professional record-keeping obligations). When no longer needed, it is securely destroyed or de-identified.

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading, by emailing ceo@shravaau.space. We will respond within a reasonable period (usually within 30 days) and there is generally no charge for a request. We may need to verify your identity before releasing information, and we will give written reasons if access is refused in any particular case.

If you believe we have breached the Australian Privacy Principles or this policy, please contact us first with the details of your concern. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this policy from time to time to reflect changes in our practices or legal obligations. The latest version is always published on this page, and the effective date shown above will be updated whenever material changes are made.