Terms of Service

1. About these Terms

These Terms apply to all engagements between you and Shrava Pty Ltd unless we agree in writing to alternative terms. Where a signed engagement letter or statement of work is in place, that document prevails over these Terms to the extent of any inconsistency.

2. Our Services

Shrava Pty Ltd provides professional business and consulting services, including business advisory, strategy and planning support, operational reviews, and related consulting work. The specific scope, deliverables, timetable and fees for each engagement will be set out in your written quote or engagement document.

3. Quotes, Engagement and Payment

• All quotes are valid for 30 days from the date of issue unless otherwise stated in writing.
• An engagement begins only once you accept our quote in writing (including by email) or an engagement letter is signed by both parties.
• Fees are stated in Australian dollars and, where applicable, include GST as defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth).
• Invoices are payable within 14 days of issue unless alternative payment terms are agreed in writing.
• Work performed at your request outside the quoted scope will be billed as a variation, which we will confirm with you in writing before proceeding.

4. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted or modified by agreement.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel the contract and obtain a refund of the price paid or a comparable substitute; you are also entitled to be compensated for any other reasonably foreseeable loss or damage. For minor failures, we will provide a remedy within a reasonable time.

5. Your Responsibilities

To enable us to deliver our services effectively, you agree to provide accurate and complete information, respond to our requests within a reasonable time, and ensure any materials or records you supply are true and lawfully obtained. Delays caused by missing information may affect delivery timelines and fees.

6. Intellectual Property

All pre-existing materials, frameworks, templates and methodologies remain the property of Shrava Pty Ltd or its licensors. Upon full payment, you receive a perpetual, non-exclusive licence to use the final deliverables prepared for your engagement for your own internal business purposes. We do not claim ownership of the information and records you provide to us.

7. Confidentiality

Each party will keep confidential all non-public information received from the other party in connection with an engagement, and will not disclose it except as required by law or with the other party's written consent. This obligation survives the end of any engagement.

8. Limitation of Liability

To the extent permitted by law, our total liability arising out of or in connection with an engagement is limited to the fees actually paid by you for the relevant service. We are not liable for indirect or consequential loss, including loss of profit or loss of business opportunity, except where the Australian Consumer Law or other applicable law provides otherwise.

You should not rely on our advice as a substitute for legal, taxation or financial advice from a licensed practitioner where such advice is required.

9. Privacy

We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

10. Suspension and Termination

Either party may end an engagement by giving 14 days' written notice. If you terminate partway through an engagement, you remain liable for fees for work completed to the date of termination and for costs reasonably incurred on your behalf. We may suspend work if invoices remain unpaid beyond the agreed terms, provided we first give you written notice and a reasonable opportunity to pay.

11. Dispute Resolution

If a dispute arises, please raise it with us first by email. Both parties agree to work in good faith towards a prompt and practical resolution before commencing formal proceedings.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria.

13. Changes to these Terms

We may update these Terms from time to time. The current version will always be published on this page with a revised "last updated" date. Terms in force at the time you accept a quote or engagement letter will continue to apply to that engagement unless agreed otherwise.

14. Contact

Questions about these Terms can be directed to ceo@shravaau.space or via our contact page. To request a proposal, please use our quote request form.